If you are in business in any way, shape or form, you will ultimately be faced with the situation of how to handle consumer complaints.

No one can please all of the people all of the time and that goes for doing business also. To effectively continue doing business while at the same time attracting new customers, you need to be able to successfully resolve consumer complaints. PissedConsumer

This area of doing business should be just as important as creative marketing, because in essence, it is just that. How you, your business and your employees address complaints will either be viewed as successful marketing or simply “shooting yourself in the foot.”

Ample time should be spent on targeting the topic and providing adequate training to make sure each and everyone involved is on the “same page” when it comes to acting upon complaints.

Here are some basic guidelines to follow:

1. The number one human need is to be heard and understood. Keep this in mind when listening to the initial complaint. Listen to the entire complaint without offering any advice or suggestions until the consumer is finished. How you respond initially will set the tone and ultimately the outcome of how the consumer will view the final outcome or resolution.

2. Validate the consumer’s feelings of frustration at not being satisfied with either the product or the service of the company. Everyone and every business will make mistakes. The first words that the consumer should hear are, “I’m sorry…”

3. Don’t play the “blame game.” First of all, don’t blame the consumer or start blaming others in the organization – this will only undermine your credibility or your authority. Don’t offer excuses, this will undermine the validity of the complaint. This action will usually be construed by the consumer as just “passing the buck.”

4. If it is a matter that needs further investigation, by all means do just that, but at all times and in all areas, keep the consumer informed of the progress of that investigation. Even if you do not have any definitive information as of yet, relay that to the consumer also. Don’t wait until the consumer gets irritated at not being kept in the loop and calls you back. This destroys all of the good efforts up to this point.

5. Offer a fair and equitable resolution. Most of the time, how the consumer is treated initially will be the resolution in itself. Considerate consumers will be the first to recognize the sincerity of the apology and will react accordingly. This will be a successful resolution for both parties.

The world-wide fascination with Texas Holdem poker continues to grow. The success of young poker players at the World Series of Poker has caught the attention of young people around the world. Jonathan Duhamel, a part-time student and professional poker player, became the 2010 World Series of Poker Main Event Champion at the age of 22 years winning almost $9 million. Add to this the fact that the top eight players, all of whom were still in their twenties, each won at least a million dollars and you can see why the appeal of Texas Holdem poker has received a huge burst of interest. Duhamel follows in the footsteps of other great young champions, Daniel Neagreanu, Phip Hellmuth, Chris Moneymaker and Peter Eastgate who have risen to superstar status by hitting it big at the World Series of Poker. They are now rich and famous poker celebrities who have inspired great numbers of aspiring poker champions to explore the marvelous world of Texas Holdem poker.

While there are a few poker players who have gained instant wealth and fame, the road to a World Series of Poker, World Poker Tour or a European Poker Tour Championship is a long and potentially expensive, learning process. For the poker neophyte, a basic poker skill development plan must be part of their learning strategy.

The learning process begins by acquiring a solid understanding of the basics of poker. These basics will involve knowledge of the ranking of poker hands, understanding the concepts of betting, checking, raising, re-raising, bluffing and folding. The ability to calculate mathematical odds and probabilities is a great skill to possess. But for many players who are not so blessed, a basic understanding of hand strength is required. Knowing which hands are strong and which hands are weak and the chances of making a hand with the cards that are dealt is an essential skill. Without this minimum basic poker knowledge and skill, poker success at any level will be difficult to accomplish. Pkv Games

Unfortunately, today there is a rush to get it done, just do it! Patience is not a virtue, it is basically non-existent. The biggest mistake that a beginning player can make is to rush off to a casino, a poker room or an online poker room such as PokerStars, Poker Party or Full Tilt poker and start playing for real money. This can be a very costly mistake.

The poker learning and development process should begin by playing poker at home in a low-risk environment with family and friends. Initially, stakes should be restricted to playing for bragging rights or for very low stakes. The poker group should include players who are at the same stage of learning, at least until there is an understanding of all the basic rules and procedures. At these very basic levels, the group of players might even want to share their knowledge to help each other develop their skills more quickly. It is at this level, that they should also begin to acquire a poker library of poker instructional books and DVDs. These instructional resources should provide basic poker instruction plus information on more advanced poker strategy and tactics.

There are many excellent instructional resources available for top poker players and authors who are willing to share their knowledge and expertise. Top player authors and poker experts include Doyle Brunson, David Sklansky, Pat Harrington, Phil Hellmuth, Daniel Negreanu, Barry Greenstein and Mike Caro. These individuals have all written highly acclaimed books and/or produced top quality poker instructional DVDs on playing Texas Holdem poker and Texas Holdem Poker Strategies. These instructional materials are valuable resources for poker players over a broad range of skill and experience levels.

When the player has acquired basic poker knowledge, they must then move to the next level of understanding. This includes understanding and utilizing position at the table, determining pre flop odds, pot odds and calculating OUTS. This knowledge will help the player to make better decisions about which cards to play. The positioning of a player at the table has an effect on how the dealt cards should be played. For example, there are table positions and circumstances when an Ace in the hole would require the player to fold, while the same cards, with the player in a different table position, would require a raise. Learning the when and how of making these decisions is a higher level skill that is essential for consistent poker success.



Winning the Lottery Gets Too Hard in the U.S.

By the early 1800s in the U.S., lotteries were very popular (along with winning the lottery), but abuse by private citizens meant that the government was not getting the profit to which it believed that it was entitled, and attempts began to outlaw lotteries. In the 1820s, New York passed the first constitutional prohibition of lotteries. One of the most effective methods of selling lottery tickets had been through post offices, but in 1827, a law was passed banning postmasters from selling them and in 1868, Congress declared that it was unlawful to use the mail for lotteries.

In 1856, the Act Concerning Lotteries expressly forbade all types of lotteries in Canada. This Act especially affected the Catholic Church, whose clergy had financed its mission from lottery proceeds for almost a hundred years. Winning the lottery was one of the few ways impoverished Irish immigrants had of getting rich.

By 1878, all states except Louisiana had prohibited lotteries, either by statute or in their constitution. The Louisiana Lottery was one of the most successful lotteries ever and ran tickets all over the country by pony express and mail post until it was outlawed. Winning the lottery became the same as “winning the Louisiana Lottery”. In its heyday, the Louisiana Lottery gained over 90% of its revenue from out of state sources but was surrounded by allegations of political bribery and corruption from its inception in 1868. Bocoran Master Hoki Togel Taiwan

“Honesty pays, but it doesn’t seem to pay enough to suit some people.” – F. M. Hubbard

The U.S. Supreme Court started the 20th century by reaffirming the states’ use of police powers to control gambling, effectively ending all legal gambling in the United States, including the Louisiana Lottery. The Supreme Court ruled that lotteries had “a demoralizing influence upon the people.” Winning the lottery was no longer an optional path to wealth.

Lotteries, with their amazing history of funding public and private enterprise back to ancient times, were prohibited in the United States by constitutional provisions for the next 60 to 70 years.

Modern Lotteries: Winning the Lottery in Australia

It was not until the 1960s that lotteries got going once again in the United States. It is to Australia that we must look for the beginnings of modern lotteries. The state of Queensland introduced the Queensland State Lottery of Australia in 1917 and was the first lottery to start operations in the 20th century.

In 1930, the newly elected state government of New South Wales, led by Premier Jack Lang, decided the only course of action to solve the critical funding situation in the state’s hospitals was to start a State Lottery. This was during the Great Depression. Money was scarce and unemployment stood at 30%. There had been a major influenza epidemic 10 years previously and it was feared that the hospitals would not be able to cope with another. It was believed that the hope of winning the lottery would essentially cause the general public to fund the hospitals.

As had happened in the U.S., the announcement created a political storm. The opposing political parties joined forces with the churches to condemn the decision. It was said that “Lotteries are evil and degrading” and that “It is going to demoralize the youth of our State.”

On the 22nd of June, 1931, the Lotteries Act was proclaimed, with a former Commissioner of Taxation appointed the first Director of State Lotteries. In August, the pavements were filled as people queued for more than three blocks outside the State Lottery Office to enter the first lottery. All were hopeful of winning the lottery. Her Majesty’s Theater in Pitt Street was hired for the draw.


Homes with landscaping that includes trees can be among the most beautiful in a neighborhood. Many yards feature several types of trees that create a varied landscape that creates interest and visual appeal. Like most living things, trees used for landscaping continue to grow, and in some cases, trees become too large and must be removed. Some trees are prone to disease, which necessitates removal. In other cases, a homeowner may simply not enjoy the look of certain trees as part of their landscape anymore and want to remove them. No matter why you need to remove a tree from your yard, you will want to hire a professional tree removal service to complete the task. Man and Van

Homeowners who try to tackle the chore of removing a tree by themselves often find that they are rapidly overwhelmed by the task. Not only can the removal be very difficult, it can be extremely dangerous for people who are not experienced in the process. The larger the tree you want to remove is, the more hazardous removing it becomes.

Hiring a tree service to take down trees in your yard can provide peace of mind in knowing that the job is done correctly and safely. Typical services include pruning, trimming, and partial removal of trees to correct safety issues posed by trees that have overgrown roofs or are encroaching on sewage lines. Limbs that hang over roofs, particularly if they become diseased- pose a significant risk of damaging the roof if they fall during wind storms. Tree removal services can also provide cleanup after the removal, which helps take care of the mess that can be left behind from trimming or when branches are broken off. Many tree service companies will also be willing to provide firewood, so if you have a fireplace, you may want to consider contacting tree removal services to purchase wood.

Before you hire a tree removal service, there are some things you need to ask to ensure that you are hiring a professional company. Start by asking if the company holds a license, and ask to see a copy of the license. You will then want to ask whether the service holds insurance that protects both employees and your home in case of accidents. When they arrive, make sure to check both the license and insurance to make sure you are protected since a homeowner can be held liable for accidents on their property if the company is not properly licensed and insured.

The next important consideration is the price. Be sure to get quotes from several different companies before you decide on a company. You can use the internet to get an idea of how much tree removal should cost, but be sure to ask each company what the service fee includes. Once you have made a final choice, you will be confident that trees in your yard will be removed safely and in a professional manner that will improve the look of your home.


Have you ever wondered what the difference between a defender and wing is, or what the judge gestures mean? How to play soccer shows how the cancellation of this popular American sport is played, so you can make so much fun watching or playing the game.

Football can not officially named “America’s favorite activity, but it certainly has great experience in this country after more than a year. One of the great things about football is that it can be as fun to play like the look. If you’ve never been able to deal on how to play, here is a step by step tutorial to get you started on the road network.

Step 1: The goal of the game

In the game of football, both teams can score points by moving the ball into the end zone on their opponents. This can be achieved or by passing the ball to a player outside the end zone to another, which is in it, running the ball off the court in the end zone or kicking the ball at times through the end zone goal posts.

1. Each team consists of 11 players on the pitch.

2. Small teams or recreational players can compete with eight or fewer participants.

3. The team with the ball at some point of the offense.

4. The other team tried to stop the offensive and defense before the end zone called defense.

Step 2: Basics, district:

1. Regulation football (minus the end zones) is 100 meters. Each zone has a near goalpost and is 10 meters. Yards are evaluated by the end of the line end zone, starting with yard markers in the middle to meet the 50 Yard line.

2. Although all sites were tested using a “hash mark or white lines on the sidelines, plus a line width of the field to five meters. Apart from the yard line 10 (10, 20, 30, etc.) is indicated by one digit.

Play time:

1. The length of a football game is divided into two halves, each with two quarters. In professional football (NFL), along with college (NCAA) and Arena football, every three months in one game is 15 minutes with 12-minute half between second and third quarter. However, the high school teams play 12 minutes in 48 fourth -minutes of play. Participants in the amateur leagues and friendly matches may shorten this period.

2. If two minutes to play before the end of the first half, respectively, officials alert for “two minutes warning.” This stops the clock and act as a free waiting for teams

3. Additional time for overtime is added to play as a team is tied at the end of the fourth quarter. บ้านผลบอล

4. If the clock, teams are awarded a number of time-outs (three in half in NFL). There are plays, such as running the ball outside or a rating can stop the clock (Arena Football there are exceptions to this rule).


1. At the beginning of each half and after every time the team scored the team kicks the ball at their own 30-yard line of the opposing team. The receiving team, or a crime, then you can run the ball as far as possible to the defending team. The game ends when the player who caught the ball is stopped or if the defense scores.

2. It is illegal to the ball outside the lines of gender impact, so why, if this happens, the receiving team gets automatically to their property and started in the area where the ball went out of service or 30 meters from where it was kicked.

3. If the ball is launched at the end zone receiving team, the receiver can run the ball or down on one knee. If he does so, it is a touch back. This means that the game is over and the ball will be placed on 20-yard line for the next series of games. With one touch backup is also a result of kicking the ball outside the end zone.


1. Team moves the ball to its goal, having quarterback (see “Players” below) or ball, or hand the ball to another player who then worked as far as possible without being overcome. If the quarterback throws gaps or lands on the ground before capture or caught outside, it’s an incomplete pass off. A team cannot continue because of an incomplete pass, but take the loss down. 2. In one possession, the offense has four tries to get the ball 10 yards forward. These experiments are called drop and marked the end of each game linesmen (not playing referee on the sidelines). Whenever the ball first offense successfully at least 10 meters from where you start this series, this is the first down and players are rewarded with a new set of decrease to continue their advance. Is the line of scrimmage for one imaginary line of the field where the ball is placed (after each team lines and a game is put into circulation).



Many men have no problem when it comes to approaching and dating the average Jane, but when it comes to approaching very pretty girls, they are stumped. Why is this so?

Well, we all know the answer to this question, don’t we? This is our fear of rejection at work. This is the fear that can bruise the mightiest man’s ego that is holding guys back from dating very pretty girls.

Can I ask you a question? Don’t you like the idea approaching beautiful women and asking them out for dates? You do? Then how on earth are you going to do that if you are even afraid of talking with them?

Okay, let me let you in on something. The truth is that there are a number of myths men believed in concerning very pretty girls and the girl’s views about dating and these are the myths that create fears for some things that do not even exists. So if you believe in these lies like most guys do, then you are not going to have any success with dating very pretty girls. So let us now take a look at some of these irrational fears men have about pretty girls. กลุมลับ

Pretty girls will only be interested in good-looking handsome men

This is perhaps the biggest of all myths men have about pretty girls. While most girls when asked will say that they prefer good looking handsome men as their boyfriends, this is not completely true.

If all the pretty girls only want to go out with guys who are tall, dark and handsome, then there won’t be enough good looking guys to go around, right? I believe that you must have seen ugly guys dating beautiful girls on numerous occasions, haven’t you?

Okay, I concede that to a certain extent, good looks do count somewhat, but not as much as most guys think. The reason is because women generally are attracted to men with alpha male traits like self-confidence, good sense of humor and strong character. You may already know, girls regard good looks as lesser quality when taken in relation to good personality and male macho confidence. If you are interesting and exciting to be with, you will exude attractiveness to women.

Beautiful women are hard to handle

This is because most men don’t know how to handle a beautiful woman. When a guy spies a beautiful women, he will typically do of these two things. The first thing is that he will be afraid to approach and talk to her. So he let the opportunity pass.

Let’s say that if he does make the move, he will give the woman a higher status than himself by showing attraction towards her and agreeing with everything she says or do. Unknown this man, he actually boring her to exasperation.

When in this situation, guys should behave as an equal or better yet, of even higher status than the girl. The reason for this is because all pretty girls are used to being given higher status by submissive guys and thus if you behave as her equal or of higher, she will admire your self-confidence and will respect and be attracted to you.


In today’s economy, many wealthy individuals and families are looking for ways to safeguard their wealth, and a private asset management firm, wealth management firm or investment management service can help make sure that an individual’s wealth continue to grow. If you are part of a wealthy family or have worked hard to earn your own wealth, then choosing a private asset management or wealth management firm to help you safeguard and grow your investments and assets is an important step to make. Individual wealth management companies have in depth knowledge of the investment and banking industries and can give you sound investment advice to ensure that your wealth continues to grow.

Tips for Choosing a Private Asset Management/Wealth Management Firm:Why choose a private asset management/wealth management firmUsing the services of a private asset management company can help you safeguard your wealth better than making investment choices on your own because individual wealth management professionals have extensive banking and investment expertise. A private asset management firm can help you save money on taxes, asset reporting, estate planning and wealth protection. An investment management service can help you pick the best investments that will give you the highest returns with little risk. wealth management software

What do you need from your individual wealth management firm One of the first things you should do is make sure you need the services of a private asset management firm. If you like to be in control of every financial decision that affects you, it might be a better idea to find a reputable brokerage firm to help you set up investments. There are even online brokerage services that allow you complete control of your investment decisions. A wealth management firm might be a good idea for help with other services like estate planning or asset reports and general asset management rather than investment management services.

Do you need a private asset management firm or a financial advisor Before you sign on with a wealth management firm, take the time to research your options and make sure an individual wealth management firm is better than a private bank or financial advisor at a larger bank. Large banks may have more resources available to help you manage your wealth, such as well-trained financial analysts on staff or state of the art trading facilities. However, the problem with large banks is that they will have an agenda in working with you, and may be biased towards their own investment or banking services.

What are the private asset management firm’s credentials You need to know the people who will be managing your assets and investments, so do some research about the firm’s members before your sign up with an individual wealth management firm. Check the credentials, education and experience of your financial advisors. Make sure that all partners in the firm are trained and qualified CPAs or CFAs because you want your wealth management team to be the best. Find out what financial institutions they work with, and make sure they will manage your wealth in the way you see fit. You should also check the banks they work with to make sure that your investments will be secure.

What type of investment management professionals should I use? The right wealth management firm or investment management service will have trained professionals on their staff. When looking for a trained private asset management professional, there are three credentials to look for: a Certified Financial Planner, a Certified Investment Management Analyst or a Chartered Financial Analyst. Each one of these certifications can only be earned by rigorous coursework and exams, and only professional financial advisors will have these designations. A Certified Financial Planner can help you create an overall financial plan for your wealth and help you with investment management services.

A Certified Investment Management Analyst is specially trained in managing money through investments and has extensive knowledge of brokering investments, using options and futures, insurance and managing money. A Chartered Financial Analyst is often called an investment manager or portfolio manager, and they earned their CFA throug h years of investment experience and several rigorous exams.


If you’re a big fan of food blogs, you have probably considered the idea of creating one yourself.

Despite the fact that there are already thousands of such sites on the web, newbies are always welcome to establish their own online presence and join the exciting world of food blogging.

Here goes a short list of effective tips for anyone wanting to have a successful food blog: food blog

Choose a Catchy Name

It all begins with a name. Think of something witty and catchy yet something that’s fairly easy to remember. Consider the theme you are planning to focus on. Will you be having a pasta blog? Do you plan on reviewing new fast food releases? Will you be concentrating on vegetables? Or are you thinking of going for a general food blog? Answering these questions could, in a way, influence the name you may pick for your site.

Use the Best Pictures

A common denominator among great food blogs is that they often use exceptional photographs. This is something you should keep in mind if you want to have an extraordinary blog.

Of course, this doesn’t mean that you will need to get an expensive camera. For the most part, it’s often enough to simply have the right skills and knowledge. Try checking out basic camera tutorials found on the internet to get a good idea of how you can take better food pictures.

Never make the mistake of copying and stealing photos from others. You will likely get banned by top search engine sites in case they receive complaints from the rightful owners.

Ensure Quality of the Content

While pictures give your blog a distinct look, the way you write functions as your “voice.” Your goal is to write in a pleasing way so that you get to attract a great number of potential readers. Be as casual as you can and more people will love visiting your blog on a regular basis.

If you are putting up recipes, be as clear and as concise with the instructions. Simplicity is the key if you want to grab and retain the attention of visitors. To keep things interesting, you may consider throwing some trivia about the food such as its nutritional value as well as its history. You may also include anecdotes from your own experiences but do not be too wordy.

Reviewing foods and restaurants, however, is an entirely different thing. You have to be very detailed in your descriptions as you highlight certain pros and cons. Be honest in your feedback and your blog will likely gain a lot of followers.


International Airlines Flight Status, Schedule and Information offers details about these aspects making it easier for fliers to plan their flight. Information about the international airlines connecting global destinations helps you in planning your journey, book flights in advance and know about other relevant details.

The flight status, schedule and information about the following international airlines are available: flight status

Tiger Airways, an airline based in Singapore, operates regular flights to various international destinations in India, China, Indonesia, Australia, Korea, Philippines, Thailand, Malaysia, Vietnam and Macau. The flight status of Tiger Airways ranges from 3 flights to 100 flights on a weekly basis.

The largest airlines operating in Spain, Iberia Airways, connects the country with various global destinations. The regular flights operated by Iberia Airways provide links to countries in Asia, Africa, North America, South America and Europe.

Jazeera Airways, an international airline based in Kuwait, operates flights to destinations like Alexandria, Amman, Beirut, Dubai, Mumbai, Luxor, Shiraz, Maldives, Delhi and so on. Information about the flight status and schedule is available at the office of the airlines as well as their website.

Mexicana Airlines has its main hub at the Mexico City International Airport. The flight schedule of Mexicana Airlines features regular flights connecting Mexico with various destinations in North, South and Central America and the Caribbean.

Operational since 2003, Air Deccan is one of the low cost airlines of India. The flights operated by Air Deccan connect different destinations like Delhi, Chandigarh, Kolkata, Lucknow, Mumbai, Pune, Vizag, Imphal, Port Blair, Bangalore, Cochin, Madurai and so on.

International Airlines Flight Status, Schedule and Information includes relevant details about the flights operated by various airlines like Tiger Airways, Iberia Airways, Jazeera Airways,


As owners, investors, and managers, we can easily jump to the conclusion that a great maintenance program is about fixing the broking stuff. This falls far short of the great maintenance program that should be our objective. A great maintenance program delivers great customer service, increases the project asset value, reduces ongoing maintenance cost through improved systems, and enhances the marketability and leaseability of a rental property or multifamily community.

How do we achieve these themes with our maintenance plan? What characteristics should our maintenance staff have?

First, let’s consider the skill requirements. The maintenance team ideally will have:


  • Some experience managing bids and bid selection;
  • Proven project management skills;
  • Some proven contractor oversight skill;
  • Subsystem maintenance skills such as carpentry, pool operations, appliance repair, painting, landscaping, air conditioning, and plumbing, electrical; and
  • Certifications for pool operation and maintenance, air conditioning, and lead paint management. Lawn maintenance service in Coeur d’Alene d’Alene 


The next consideration is the level and type of these skills relative to the rental management they support. A very large property of over 300 units may have as part of the staff an electrician or a plumber. And, your maintenance plan should call for more of these qualifications the larger your property or portfolio. Properties over 100 units should always hire at least one maintenance technician with air conditioning certification.

If the portfolio is large and growing, the maintenance plan should include plans to continually improve the certifications and skills of the management team.

Next, let’s consider service level performance. For a property of over 200 units, having maintenance staff living on site can substantially improve customer service. Additionally, properties should have a plan to provide emergency maintenance around the clock. Larger portfolios should have a running standby list for coverage 365 days per year. The standby maintenance staff should provide response at the issue location within 30 minutes for larger properties. This level of service improves rentability and strengthens your property reputation.

Third on our list, a well planned property maintenance plan includes preventive maintenance. The staff should develop plans, inventory, and seek information and education to extend and improve the lifecycle performance of all property subsystems as a means of decreased maintenance effort and reduced capital cost.

Finally, a well conceived plan will focus on continual study, education, and research identifying new materials, new equipment, replacement subsystems to increase the life of the property, reduce replacement cost for materials, reduce replacement and maintenance support time. As an example, recently, a new 7 year odor absorbing carpet was introduced to the market. This product in most rental homes will reduce maintenance cost as much as $100 per year per unit for an incremental one-time increased material cost of $75 based on 1,000 square feet. Pursuing these type of improvements has long term positive impact on property operations.